My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". No wall socket to connect. on 08-01-2023 20:46. My Virgin Media App. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayRe: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeI changed over to Sky several months ago now and am currently decorating my sitting room. Step 3: Plug in your Virgin Media Hub on the go-live date. Indeed, I just took further photos which may help illustrating. The strategically placed micro-grips are one of the more noticeable design innovations of our non-slip impact socket line. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Account - Mobile. Or wait here a day or two for a VM Mod to pick this up. Just had the Hub 3 delivered for Quickstart. That is a rooftop aerial outlet for Freeview TV. com. I think there’s something missing to the Virgin Media wall socket in my flat. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. So I can't do anything about price hikes. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. My options are . I've also got an old NTL phone socket so. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. I don't longer work there. Plug the cables into the Hub. The box and cables may have been removed by the previous occupiers. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. There should be a screw F socket on the bottom where the cable is now just pushed onto. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. . If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Security matters. Plug into the Hub. 0. . The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. So, a 50 minute broadband, TV and phone. Next, connect the power cable. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. There is an access panel in the ceiling for pipes and cables. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 4. Tuning in. It’s important you talk to your provider about how the service will work for you. S. But I don’t see anything like that apart from satellite dish cable outside the window. Get the Hub ready by connecting the wires. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Installation: Wall socket issue. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Second, you'll likely need a manned installation for your VM services. No vm wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. 0 Kudos Reply. £270 does sound way over priced for a tv aerial. I'm sorry to hear your wall socket is getting in the way. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I have broadband kit arriving on the 29th Dec, but no Virgin socket. I have also checked outside and there is no box either on my property or on my boundary wall. Options. (I did this video to help/guide new engineer as I did not find any for my self when I started. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. Hello sophieboulter1. Tudor. My Virgin Media App. And on the back of the box. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. I have received my quick start-up kit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Fibre Broadband. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Last edited: 21 Jul 2010. 168. But the metal isolator box looks like it might be the wrong way around. Call the Pre-installation and delivery team on 0800 052 1734. Options. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. 1. The wall box may be branded with the logos of an old cable TV company (not VM). #12. Ranj11 Posts: 7 Forumite. But I. unnecessarily. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. 5 Adapter. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Manage Your Account. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Call the Pre-installation and delivery team on 0800 052 1734. #2. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have gone through several videos and found that there should be wall socket inside your home. . Has anybody ripped thes out and not disturbed the internet phone. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I am trying to set up our wifi. Placed an order and the lady said we were eligible for quick start self installation. Same thing happened, and on all the wall phone points. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. I can only find the TV socket. on 30-09-2022 14:24. 26 minutes ago. Always assuming the cable will reach to the BT junction box of course. You can also identify a split socket looking at the side. Get the Hub ready by connecting the wires. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Sometimes there is no wall box, just a trailing cable. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. New Install Assistance. VM has a rolling programme of work to move all customers over by 2025. The wall socket is - 5109379 - 2. The NTL cable termination box is outside. Everything is freshly decorated and the telly, internet and TV work fine. It is 1/2 in. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Reply. Packages. TV, FM and DAB combinations available. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. Push the white cable (from the old Hub) into the back of the new Hub. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. The box does however have a hole in the bottom, through which i could see some. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1 and not usb 2. 0800 052 1734-----Options. Old Virgin Media box and poor signal. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. on 23-10-2022 13:36. newapollo. The metal box in photo 3 looks like a likely contender. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Provides a range of audio and video signal connections. We have a TV and broadband but no landline required. We would like to show you a description here but the site won’t allow us. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Explain what needs to be done and book an engineer visit. . 2 1. on 17-03-2023 15:18. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. My Virgin Media App. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Get virgin engineer to move the wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Don't touch it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. drive and thin wall design. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Or if the other end of the white cable is in a more useful. The wall box may be branded with the logos of an old cable TV company (not VM). on 08-01-2023 20:46. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. There’s even no BT wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. on 15-11-2022 18:53. How about using a 10m RJ11 to RJ11 telephone cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Sadly, I can't set up because my wall socket does not fit. Apply a gentle force to begin with, turning anti-clockwise. Some cable types can only be used in specific sockets, so check your instructions. --. The cable on the right looks like is for a Freeview TV antenna. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos. on 12-01-2023 21:04. Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. The wall box may be branded with the logos of an old cable TV company (not VM). My order is p. 3 Kudos Reply. You'll have to cut the cable and seal the hole up. I’m annoyed because I actually had a virgin sales person in my house. ahhh the rubbish that is CS - you could try this. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. 1920 "virgin media" 3D Models. Replacing an actual Virginia Media Central. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installation and delivery team on 0800 052 1734. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Another option might include. There is a long wire and plastic boxes. But I don't think I have any Virgin Media Wall sockets in my house. Preparing for Landline changeover to fibre. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. submit. Don’t plug the power cable into a plug socket yet. Plug the cables into the Hub. Very poor advice. The isolator has a terminator cap (marked below) fitted to the open end. Step 3 - Label the box – a letter came with the. Options. Location. on 01-06-2023 19:26. How out here. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. #1. We installed our router etc ourselves. I’ve tried calling but the people I’m connected to keep hanging up. So yes, following many takeovers, this is now your Virgin Media connection. Next, connect the power adapter to the Hub, and plug it into a. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Summary of Contents for Virgin Media Virgin TV V6. 0 Kudos Reply. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. * These are the steps in which you need to learn in order for you. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Thanks. Virgin Media engineer installation. Virgin Media; My Virgin Media; Shop;. There is only an ancient looking Telewest that probably connects to nothing at all. For more information please visit:Options. I recently purchased my first home and have been taking a look at the VM cabling to the property. Past occupiers of your property may have removed the cable and sometimes they. Or if the other end of the white cable is in a more useful. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. . Tried looking but can't see a way to book an engineer for this? Thanks. Explain what needs to be done and book an engineer visit. Don’t plug the power cable into a plug socket yet. Connect the Hub’s power cable with the blue tab. Virgin Media Wall Socket. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. 29/07/15 - 16:50 #1. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The. . All I am aware of terminate the fibre inside your house though. Browse Virgin Media Virgin Media Community. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Crypto• Plug the power supply into a mains socket. 07K; 223; 462; Natalie_L. In your Stream kit you’ll find everything you need to get the Stream box up and running. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. Options. I’m having the exact same problem. Options. In response to Jonny-M. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Old blue yonder. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Switched On. Options. 4. Back a step. I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. Does your wall socket look. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 6 dB and should ideally have a terminator cap on the unused connection). Thin-Wall 6-Point Impact Sockets. No outside box - cable through the wall to inside box - very old 20 years ago. Vicky. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I'm looking to replace an old wall socket in my new house. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. Tried the virtual assistant but it didn’t prove helpful. See where this Helpful Answer was posted. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Next, connect the power cable. I unscrewed it and there is a male isolator inside the box. You need a small spanner to remove this, then push the provided connector over the exposed end. Can anyone tell me what the case is called, confirm its needed and. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. 6. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. log into hub3 - 192. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. I’ve received my QuickStart package to find I do not have a compatible wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. The cable on the right looks like is for a Freeview TV antenna. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 0 Kudos Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Or you may be quicker than average! You won’t be involved the whole time. James-30 wrote: ». Don’t plug the power cable into a plug socket yet. (knowledge is power) Sun 05-Jan-14 12:53:34. You need an aerial and an RF feed from it. Options. The other is marked TV, & this is used for TV & Broadband. Account - Cable. Thanks for posting, welcome both to the community and also Virgin Media. • Plug the power supply into a mains socket. Reply. )In this video, I am showing the sta. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. VM BB TV Landline. 22/11/12 - 11:50 #6. Back a step. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Stay safe online. Find great deals and sell your items for free. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. An Ethernet cable – The. Source: current tech for VM :) P. Browse. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Tuning in. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I ordered a broadband only package because it said I could self install the kit. Being connected to the internet is one of the most important modern essentials in 2022,. Crazy! They must be made of money. It is surface clipped usually. The Openreach sockets do not work for Virgin Media. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Account - Cable. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Summary of Contents for Virgin Media Virgin TV V6. e if you have the 20mbit VM you won't get all the speed though it). If you had an Ethernet cable and/or a phone cable previously connected, plug those. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. I don't longer work there. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . The wall socket is - 5109379. On your installation day, your engineer will arrive in a. Get virgin engineer to move the wall socket. Click & Collect. Hi All I’m new here. I received myquickstart pack yesterday. No Virgin media wall socket. Plug the cables into the Hub. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. If you in a property that's recently been added to Virgin Media's network we have another video th. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. It is causing an issues to my development of the property. 0 Kudos. Re: No Virgin Media wall socket internally. Thanks . How can I speak to someone about getting one installed. There were many cable companies that originally built the networks in the early 1990s. It's obviously missing a case/cover and looks quite old. on 13-07-2022 22:02. provided, I shall give them a call tomorrow. VM BB TV Landline. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. screw the master socket back to the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. com and book a technician. screw the master socket back to the wall. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Teki, Mar 28, 2020. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Being connected to the internet is one of the most important modern essentials in 20. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Plug the cables into the Hub. I’m a new Virgin customer, and the previous occupants used a different provider. Absolutely not. . 3. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. Following the installation and verification of its functionality, you can browse the web or. 1. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now.